This document contains the privacy practices for www.ibnusinastore.com the web site of Ibnusina Store.
Ibnusina Store Returns Policy
We do not provide refunds. You can only change for another product or products which cost the same or higher within 7 days of receiving the goods provided it is unworn, unwashed, unaltered, unscented condition with all tags attached. If there are any price differences, you have to top up the difference. Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other item with same purchased value will be send back to the customer.
Please fill in Return Form and you must contact us within 3 days of order receipt, and return your unwanted items within 7 days of receiving your products. Our return policy is only applicable for defective and damaged item.
- 3 days from arrival of package for local delivery.
- 7 days from arrival of package for overseas delivery.
You may deliver the return item to:
Monizone Resources Sdn. Bhd.
PT 2297, Tingkat 2,
Kota Sri Suria SBJ, Berek 12,
Jalan Abdul Kadir Adabi
15200 Kota Bharu, Kelantan
Ibnusina Store Delivery Charge
Buyer will bear the cost of deliveries, return and taxes if imposed. Any product that you want to change for is subject to availability.
If you have any other enquiries or feedback, please do not hesitate to email us at firstname.lastname@example.org with subject header “Return & Exchange”.
Cancellation by Customer (Faulty Product)
All product descriptions, information and materials posted in the website are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Product image as seen on the Site may slightly differ from the actual product that you receive.
If the item you receive is faulty, please contact our Online Department team and provide your order number, details of the product and reason for return, whether you require a refund or a replacement. Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
Links to Other Sites
The Site may provide links to other Web sites. Please be aware that once you leave the Site and enter another Web site, you may be subject to different privacy practices and policies over which the Merchant has no control and for which the Merchant is not responsible. Please use prudence in utilizing such links and in disclosing any personal information on those sites.
Interactive Portions of the Site
Please be aware that when you provide information on comments, reviews, bulletin boards, chat rooms and similar interactive portions of this Site, you are making such information available to others. Please use prudence and good sense when participating in such interactive portions of the Site. To the extent others post their information in such interactive settings, you agree to use such information only to the extend and for the purpose permitted by such person.